TERMS & CONDITIONS

  1. Booking your Tour Package
  2. a) Your contract in respect of your tour package is made with Timeless Dubai Tourism & Travels LLC (‘the Company‘), registered in Dubai, United Arab of Emirates and all bookings are subject to these terms and conditions.
  3. b) All communications by the Company in relation to your tour package will be sent to the address stated in the booking form.
  4. c) All bookings must be made through an authorized representative of the Company. You may call or contact the company details for confirmation of authorized representative. At the time of booking, the Company booking form must be completed and submitted together with full payment.
  5. d) Receipt of the deposit and booking form by the Company does neither guarantee nor imply confirmation of the booking. No booking shall be confirmed until the Company issues a written notice. The Company reserves the right to refuse a booking without giving any reason and shall in that event return any deposit received.
  6. e) If payment is not received, the Company reserves the right to cancel the booking and retain the deposit. The person who signs the booking form guarantees payment of the total amount shown on the booking form in accordance with these conditions. It is the responsibility of the signatory to ensure the Company receives payment in full by the due date. No reminders will be sent.
  7. f) Once the company received the payment and booking form, the company will be sending a Confirmation Voucher as a proof of booking and as a confirmation notice.
  8. g) All special requests, such as dietary requirements, should be noted in the booking form.
  9. h) The Company will provide the service as set out and confirmed in writing.

 

  1. Price Policy
  2. a) The Company is under no obligation to furnish a breakdown of the costs involved in a tour packages.
  3. b) The Company reserves the right to notify you of any increase in price before accepting your booking.
  4. Cancellation and Changes by the Company
  5. a) Occasionally it may be deemed necessary to make changes to your tour package and the Company reserves the right to do so at any time, and you will be notified of any changes at the earliest possible opportunity. If a major change to your tour is necessary, providing it does not arise from circumstances beyond the Company’s control, you may choose (i) to accept the change of arrangements (ii) to purchase another tour package from us or (iii) to cancel your tour package. Compensation may be payable in cases of major change.

 

  1. b) No compensation will be payable for minor changes. Minor changes include minimal changes to departure and arrival times, changes to the type of aircraft used and restaurant and accommodation changes to a comparable or superior standard.
  2. c) Major changes include cancellation, changes to your assigned airport, delays in departure or return by more than 12 hours and accommodation changes to an inferior standard of accommodation.
  3. d) Compensation will not be paid for changes or cancellations caused by Acts of God (Force Majeure), war, threat of war, riot, civil strike, industrial dispute, terrorist activity, natural or man-made disaster, fire, technical problems to transport, closure or congestion of airports, strikes or other industrial action, adverse weather conditions or any other event beyond the Company’s control. It is essential that you take out adequate travel insurance.
  4. e) The Company reserve the right to cancel your tour package at any time before the date of departure, even after a confirmation notice has been sent. If your tour package is cancelled the Company will refund in full the money you have already paid.
  5. f) The company also has the right to refuse any person as a member of the tour, if in their opinion that person could endanger the health, safety and enjoyment of others on the tour. In any of the events mentioned above, the company’s sole liability and the client’s sole remedy will be limited to a refund of any amount paid, less the amount for services already utilized plus administrative fees.
  6. Cancellation and Changes by You
  7. a) You may cancel your tour package at any time providing you notify the Company in writing. The following charges will be levied on any cancellation:

30 days or more 100% of tour package is refundable less the confirmed airfare of guests if included in tour package.

15 – 29 days 50% of tour package is refundable less the confirmed airfare of guests if included in tour package.

1 – 14 days total price of tour package is non-refundable or non-transferable to any third party.

  1. b) After the tour package is confirmed, the client is permitted free of administration charges one set of amendments, though will be liable for any added cost this may add to the tour, including airline charges, hotels etc. Any further modifications, which are instigated by the client, will incur a charge of 100 dirhams due to communication and administration expenses that may have incurred.

 

  1. Our Responsibilities
  2. a) The Company does not own or manage the aircraft, accommodation, restaurants and other facilities used in conjunction with the tours arranged. While the Company has exercised care in selecting providers of travel, accommodation, restaurants and other facilities, the Company have not had the opportunity to inspect and do not represent that such aircraft, accommodation, restaurants, and other facilities and services have been inspected.
  3. b) The Company is not responsible if you or any member of your party suffer death, illness or injury as a result of any failure to perform or improper performance of any part of our contract with you where such failure is attributable to (i) the acts and/or omissions of any member of the party, or (ii) those of a third party not connected with the provision of your tour package, or (iii) an event which neither the Company or the service provider could have foreseen or prevented even with due care.
  4. c) Should any member of your party suffer illness, injury or death through misadventure arising out of an activity, which does not form part of the tour package the Company has arranged for you the Company cannot accept liability. The Company will offer general assistance where appropriate.
  5. d) The Company regret that no refund will be made on unused tickets where travel, sporting event or other types of ticket, unless a refund can be obtained from the carrier or provider.
  6. Your Responsibilities
  7. a) You are responsible for arranging your own travel insurance, or travel visa which is not included in the tour package though an appropriate policy can be incorporated into your tour package. Details of all insurance policies held by each member of your party must be provided on the booking form. No booking forms can be accepted without sufficient proof that personal policies have been arranged. Please ensure that your insurance cover applies to the specific activities you are booking and which are confirmed on the Confirmation Invoice.
  8. b) Each member of the party must have a valid passport, visas and all necessary documentation for the countries they are touring. The Company accept no responsibility for any delay or expense if your documents are not in order.
  9. c) You are responsible for checking-in for flights at the correct time and for presenting yourself to take up all pre-booked components of your tour package. The Company cannot accept responsibility for clients missing flights as a result of late check-ins and no credit or refunds will be given if you fail to take up any component of your tour package. No credit of refunds will be given for lost, mislaid or destroyed travel documents.
  10. d) By booking a tour package with the Company you undertake to behave in an orderly manner and not to disrupt the enjoyment of others on tour with you nor to do anything to bring the reputation of the Company into disrepute. If you breach this clause your holiday will be terminated with immediate effect and the Company will have no further contractual obligation to you. The Company will be entitled to recover from the offending party and/or the person who signed the booking form compensation for any damage caused.
  11. e) It is the responsibility of the person who signs the Booking Form to disclose any pre-existing medical conditions that members of their party may have.
  12. f) All equipment and personal effects shall be all times and in all circumstances at the owner’s risk. The Company cannot accept responsibility for any loss or damage or delay to your luggage or effects unless directly caused by the negligence of one of our representatives.
  13. Smoking

The Company forbids smoking in any vehicle operated by the Company. Frequent stops can be arranged for those who desire to smoke. All accommodation will be reserved with non-smoking rooms, unless the client specifically requires a smoking room. Confirmation is depending on hotel availability.

  1. Waiver

The Company will undertake to ensure the safety of the client throughout the tour, however aspects of each particular tour may not be without an element of danger. Clients should be prepared to sign a ‘Waiver of Responsibility’ form before they begin their tour. This form is an understanding that all clients need to exercise judgement and care at all times to ensure their own safety and that of their fellow tourists.

  1. Disclaimer

The Company has made all reasonable efforts to check the accuracy of the information contained in our website. The Company cannot however accept any responsibility for any errors or omissions that may appear in this site.

  1. Complaints
  2. a) If you have a problem during your holiday, please inform the relevant airline, hotel, local agent of other suppliers immediately so that they can endeavor to put things right. If you cannot resolve the problems, you must contact the Company office so that they are given an opportunity to help. The Company will not hold themselves responsible for the non-performance of an itinerary through causes beyond their control or when they are not notified of a problem at the point where remedial action can be taken. In the unlikely event that a complaint cannot be resolved at the time, you should write to the Company within 28 days of returning home, giving your original booking reference number and all other relevant information. If you fail to take any of these steps you will hinder the Company’s ability to put any problem right and/or investigate it fully and any right you have to receive compensation will be reduced or completely invalidated.
  3. b) Any dispute that may arise will be governed by UAE law and both parties shall submit to the jurisdiction of the UAE Courts.
  4. c) All information given by the Company whether in writing or orally is to the best of the Company’s knowledge and believed correct at the time given and is given in good faith. The booking conditions shall take precedence over any other warranty or condition that may have been given.

 

  1. Data Protection Act

It may be necessary for the Company to ask you for certain personal information. Examples of this would be dietary requirements, disability/medical or religious information etc. This information will be kept confidential by the Company and is available to you to inspect during the Company’s normal working hours. It will be passed to the suppliers, if it is necessary for them to know this information in order to fulfill the Company’s contract to you.

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